Coronavirus (COVID-19): answers to common questions
What is the current situation in Sicily?
In Sicily local health authoritiesare monitoring the situation closely. In compliance with the latest national regulations and the local Government ordinances, all citizens and visitors are requested to follow these rules:
- Stay at least one meter away from other people (except for members of the same family) and two meters during sport and physical activity.
- The ban on public and outdoor gatherings is still in place.
- Wash or sanitize your hands often.
- Wearing a personal protective equipment (mask) is mandatory in public places both, indoors and outdoors, and also in private homes, if there are several people or you are near other people not living under your same roof . Children under six and people with disabilities that make their use incompatible, are excepted. During sports activities, the mask is not mandatory but it is still required to respect the maintenance of a safety distance of at least 2 meters from other people.
- If you have a fever over 37.5 degrees, or you are showing symptoms such as breathing difficulties , you are strongly advised to stay home, restrict all contact with other people, as far as possible and call your doctor or the sanitary services.
- People who have been quarantined or have tested positive for COVID-19 are absolutely prohibited from leaving their home
- A maximum of three people in a car if they are not living with the driver (and for all there is an obligation to wear the protective mask)
For further information visit the official website of Sicilian Government and our dedicated website www.siciliacoronavirus.it
Is it possible to travel to Sicily?
Travelling to and from Sicily from other Italian regions is allowed with the requirement to observe all the measures to prevent the spread of contagion. Connections and transport within Sicily are allowed with the exception of the so-called “red areas” where temporary measures to prevent the spread of the coronavirus disease have been adopted: Sambuca di Sicilia in Agrigento area (until November 7), Randazzo in Catania area (until October 26), Mezzojuso in Palermo and Galati Mamertino in Messina area (until October 25).
Recent measures valid until 30 October, provide that anyone entering the island coming from abroad , must register on siciliacoronavirus website or communicate their presence to the regional health service. Citizens residing in Sicily will fulfill this obligation both by registering on the site and by notifying their general practitioner or pediatrician.
Access to Italy from foreign countries is regulated differentely according to the different specific areas of the country or travel from certain foreign Countries and territories. For more information on current Italian laws and regulations for travelling abroad, please check the website infocovid.viaggiaresicuri.it (Italian language only) of the Ministry of Foreign Affairs and International Cooperation and fill in the Information form with the required details.
As soon as the sanitary protocols are defined, all travellers coming from foreign countries, (except countries witn ban of entering o restrictions) , will undergo to a rapid swab test directly upon their arrival in Sicily. It is possible to present a declaration to the effect that they have taken a molecular or antigenic swab test, with a negative result, within 72 hours before entering Sicily or, alternatively, to take a molecular or antigenic swab test within 48 hours of entering Sicily at the competent local health authority surgery and undergoing fiduciary isolation until the outcome of the test.
May I book a holiday to Sicily?
Our tourist facilities and all Sicilian tour operators work constantly to ensure their guests health.
To ensure greater security, in almost all facilities you need to book. The customers of the single exercises will receive an adequate information on the taken preventive measures and the behaviours to adopt and will have to disposition specific products for the sanitization of the hands. The use of the mask, owned by the customer, remains mandatory in public places both, indoors and outdoors, where social distancing is not possible, except for people living under the same roof. The detection of body temperature may also be required, in order to ensure the safety and health of all guests.
Our accommodation facilities are ready to ensure the health of guests and locals.These are the health requirements for b/b and hotels: ensure the health of the staff, which must be adequately trained and constantly updated on the measures taken by the structure. Housekeeping activities must be scrupulous and carried out according to strict criteria and with special procedures. From the use of disinfectant products, the treatment of tissues, sheets and clothing up to the management of solid waste potentially in contact with the virus and the use of personal protective equipment in use to all staff who will have to be trained in order to transpose all directives.
What are the rules for facilities and services?
Restaurants, pizzerias, pubs, ice cream parlors, pastry shops and bars reconfigured indoor and outdoor seating and tables to maintain social distancing. Each table can host a maximum of 6 people and customers have to be informed about the maximum capacity limit of the place by an information sign at the entrance. . Booking is often mandatory to avoid crowds of people waiting. Customers must wear the mask in activities preparatory to or after the meal at the table (for example cash payment, travel, use of toilets). Electronic payments with contactless and provided, if necessary , separation barriers to the cash registers are preferred. There are sanitizing products for customers and staff in several places and in particular, for access to the toilets that will have to be sanitized frequently. At the end of each service at the table should be provided all the usual measures of sanitization of surfaces. Buffets are eliminated and many of the traditional menus are written on blackboards, accessible via apps and sites or printed on disposable sheets. Working hours are allowed from 5.00 a.m. to 24.00 (with table service, always with a maximum of 6 people per table), and until 06.00 p.m. (without table service). Home delivery and “take-away” is allowed until midnight, but with a ban on consumption on the spot or nearby. Always with the obligation to ensure social distancing, the bars and restaurants operating inside airports, hospitals and motorway service areas remain open.
All kinds of retail shops, shopping malls and outlets, markets, trade fairs and hobbyist markets, craft activities, spas and personal care centres such as hairdressers, barbers and beauty salons: here it is always necessary to maintain the distance of one metre between people and the obligation to wear a protective mask. The customers of the single exercises will receive an adequate information on the taken preventive measures and the behaviours to adopt and will have to disposition specific products for the sanitization of the hands. The detection of body temperature may also be required, in order to ensure the safety and health of all guests.
Most of the sites, museums and regional archaeological parks require a reservation and limited access. So, access to UNESCO sites such as the Valley of the Temples of Agrigento, the Villa Romana del Casale in Piazza Armerina, the Archaeological area of Syracuse, the Ancient Theatre of Catania and Taormina, in addition to Segesta and Selinunte must be booked online on the web app youline.eu in the Sicilian Region section that brings together the main places of culture of the island. The rules of access may vary from structure to structure; in any case, there is an obligation to wear a protective mask for staff and visitors, the obligation to maintain interpersonal safety distances, predefined routes for the entry and exit of the public, the adoption of dispensers with disinfectant gel at the entrance and along the routes to follow. “Domenica al Museo”, the event wich provides free entrance to any Regional Museums and archeological site on first Sundady of the month, is temporarily suspended.
In compliance with security measures and regulations for the containment of contagion, it is possible to attend events in theaters and cinemas and sports competitions in the stadiums, but only events and performances that allow the spectators to seat distanced, are allowed.
Activities in the outdoors or indoors dance halls, discos and similar venues, are suspended.
National and international trade fairs are permitted as long as they comply with all safety measures, while conference and congress are suspended except for those that can take place with remote modes.
Parties are banned both indoors and outdoors. Civil or religious ceremonies, such as weddings, are still allowed with the limit of 30 participants, in compliance with the sanitary protocols and guidelines. Furthermore, it is strongly recommended to avoid private parties and to receive more than 6 non-cohabitants in private homes.
Educational trips, exchange or twinning initiatives, guided tours and educational outings organized by school institutions are suspended
It is possible to play sports both outdoors and indoors such as gyms, swimming pools, clubs and sports clubs, without the requirement of the mask during the activity but in compliance with the distance of two meters between people and the absolute prohibition of gathering. All sport competitions and all activities related to amateur contact sports are prohibited.
In bathing establishments and free beaches the same safety measures are provided, such as the ban on gatherings (unless you belong to the
same family nucleus or for people living together), social distancing and a proper spacing between umbrellas, sun loungers and deck chairs (at least 10m2 between each umbrella and at least one and a half meters between sunbeds e deck chairs). Wearing a protective mask is mandatory when moving in the common areas.
It is possible to take the cable car and the minibus 4 x4 for the excursion to the craters of Etna in compliance with the safety measures and the rules for the containment of the contagion: aeration, use of the mask, sanitizing gel, temperature measurement. The cabins, generally with six seats, are accessible to only 2 passengers at a time, except for families. Sanitation is daily. The same measurements were also taken for the minibus4x 4.
The adventure parks thanks to their large spaces surrounded by nature, an assure social distancing and avoid gatherings in compliance with the rules for containing the infection. Even children will be able to observe the safe distance, without difficulty. In any case, online booking is required through the parks websites. Parks, villas, and public gardens both outdoors and indoors, destinated to playful, educational and recreational activities, are accessible, as long as safety protocols are respected. Minors can be accompanied by family members living under the same roof, or by other people who usually take care of them.
The public transport companies, both urban and extra-urban lines, and the rail and sea transport serving the Sicilian minor islands guarantee a regular service. These services, including those of regularly authorized non-scheduled transport (taxi, rental with and without driver, both by car and bus, tourist buses) and public transport by cable car, have adopted the necessary safety measures such as: periodic sanitation of the vehicles and the reduction of the available seats. A kit with mask, gloves and single-dose gel pack is provided in case of long routes.
To protect all passengers, it is required to strictly comply with the obligation to use a protective mask both on board the vehicles and at the stop, even if outdoors
At the airports passengers and visitors will be guided by signage towards the mandatory routes in and out of the airport. The adhesives on the floor will indicate the waiting points turn, while the dividing panels and codometers will define the areas. The sound announcements will communicate to all the rules on social distancing. In addition, physical barriers will be installed to limit and control, with the help of electronic tools, the maximum number of passengers in shared spaces (gates, shops, for example), in order to prevent overcrowding. Departing and arriving passengers must use masks and gloves. Airport staff will wear plexiglass visual screens and personal protective equipment. The passage from the terminal, for the flows of passengers, companions, workers in and out, will involve well-defined routes. In each entrance/exit from the terminal will be installed a thermo scanner for the control of the body temperature under the monitoring of the sanitary staff.
In case of troubles who can I turn to?
The Sicilian Health System is ready to face and manage the situation: besides the Emergency Phone number 112, the Sicilian Government has introduced the Official Coronavirus toll-free number, 800458787, in order to assist citizens at any time. Specifically, one can receive assistance and information about the Government action plan following the outbreak of coronavirus (COVID-19) in Italy and Sicily. This service, available 24 hours a day, has also the purpose of avoiding the spread of untrusted data and false information. Airtports ‘Vincenzo Bellini’ of Catania and ‘Falcone Borsellino’ of Palermo have set up special areas to test for the virus all passengers coming from the four EU countries, Greece, Malta, Spain and Croatia, not residing in Sicily.
The Sicilian Health System is ready to face and manage the situation: besides the Emergency Phone number 112, the Sicilian Government has introduced the Official Coronavirus toll-free number, 800458787, in order to assist citizens at any time. Specifically, one can receive assistance and information about the Government action plan following the outbreak of coronavirus (COVID-19) in Italy and Sicily. This service, available 24 hours a day, has also the purpose of avoiding the spread of untrusted data and false information.
N.B. This information is subject to constant changes in relation to the evolution of the international scenario. For more information on the availability of services, please contact the Companies directly.
For tourist information on specific Sicilian locations it is possible to contact local Tourist desks by e-mail